1. Introduction & Commitment to Privacy
At THE SNIFF STORY ("we", "our", or "the Atelier"), we value the trust you place in us when browsing our olfactory boutique and acquiring our luxury fragrances. This Privacy Policy outlines the collection, storage, encryption, and handling of your personal data when using our website (sniffstory.com) and related concierge services.
2. Information We Collect
To provide an exceptional haute parfumerie shopping experience, we may collect the following information:
- Patron Identity: Name, salutation, contact mobile number, and email address provided during checkout or account registration.
- Delivery Information: Physical delivery address, billing address, postal pin code, and delivery preferences.
- Authentication Data: Mobile verification OTP logs generated for patron account login.
- Transactional Details: Order histories, itemized fragrance and decant selections, transaction identifiers, and communication preferences.
- Technical Telemetry: Anonymized browser information, device type, IP address, and cookie tokens used to preserve your luxury shopping bag and wishlist.
3. Payment Security & Encryption
We do not store your debit/credit card details, CVVs, net-banking passwords, or UPI PINs on our servers. All online monetary transactions are securely processed through our certified Reserve Bank of India (RBI) authorized payment gateway partner, Razorpay, using 256-bit SSL bank-grade encryption and PCI-DSS Level 1 compliant infrastructure.
4. How We Use Your Data
We process your personal information strictly for genuine business and concierge fulfillment purposes:
- Fulfilling and tracking your perfume and decant orders.
- Dispatching order confirmations, invoice receipts, and real-time courier tracking updates via SMS, WhatsApp, and email.
- Providing personalized customer support through our concierge team.
- Detecting and mitigating transactional fraud and unauthorized access.
- Sending exclusive invitations to Private Reserve launches and privileges (only where opt-in consent is provided).
5. Data Sharing & Third-Party Partners
We do not sell, rent, or lease patron records to third-party marketing brokers. Data is shared exclusively with necessary logistics and operational partners:
- Courier & Freight Partners: Premium express couriers (Bluedart, Delhivery, Smartr) to effect direct delivery of glass flacons.
- Transactional Gateways: Razorpay for authorization of electronic payments.
- Regulatory Compliance: Government or legal enforcement bodies strictly when mandated under Indian law.
6. Cookies & Tracking Technologies
Our website utilizes secure session cookies to remember the contents of your cart, preserve active patron sessions, and understand how patrons navigate our fragrance catalogs. You may disable cookies in your web browser settings; however, certain shopping bag functionalities may be impaired.
7. Patron Rights & Contact Concierge
You reserve the right to access, rectify, or request deletion of your personal patron record at any time. For privacy inquiries or data requests, contact our dedicated Data Protection Concierge at privacy@thesniffstory.com or write to our registered office: Atelier 04, The Grand Palais, Galleria Royale, Mumbai 400001.
